Frequently Ask Questions

Q: What is a Gameshop?

A : Gameshop is a portal where users can easily purchase top-up game vouchers from various well-known online games. At Gameshop, users can make transactions to buy top-up game vouchers and make payments using credit.

Q: Where can I buy Game Voucher Topup using Gameshop

A: Purchases can be made on the website http://new-id.gameshop.mobi

Q: Is this a subscription service and how much does it cost?

A : No, the fees charged are in accordance with the purchase of game voucher top up

Q: What if I have topped up, my credit has been deducted but I haven't received the item?

A: If when purchasing a games voucher top up, credit is deducted but the game top up has not been received, the user can contact Gameshop customer service via WhatsApp to number 087878000208 (http://wa.me/6287878000208)

Q: I topped up using Gameshop but it failed and why didn't I receive the SMS?

A: Please check first whether you have enough credit and the cellphone number is active (not in the grace period/blocked).